For dealer groups

Review monitoring for dealer groups

We read every dealership's reviews, service and sales, across every site and brand, and show head office which ones are slipping and why.

No card, no account. Or talk to us

See a sample report

Monday report38 dealerships

DealershipRatingThis week

Leeds4.7up 0.1

DoncasterService desk: 4 one-star reviews3.8down 0.4

York4.5up 0.2

Replies drafted for every siteReview 9 replies

Sample report

Reads each dealership's Google reviews, plus Facebook, Instagram, TikTok, YouTube, Reddit and Google News

Service and sales, heard at every site

Your managers get alerts, head office gets the Monday email, and the board gets a monthly report.

The moment it happens

The right manager hears first

When a dealership gets a serious review or a run of low ratings, we alert your team by email, Slack or Microsoft Teams, with the site named.

reviews-alertsToday

Earshot 09:15

Doncaster service has four one-star reviews this week

Google review

“Booked in for 8am. Nobody had looked at the car by 2pm and no one called.”

Why we flagged it: Doncaster usually gets one low rating a month.

See 4 drafted repliesOpen reviews

Sample

Questions dealer groups ask

Something else? Talk to us.

Can you tell service reviews from sales reviews?

Yes. Every review is sorted by what it is about, such as the service department, sales, handover, finance or parts, so you can see which side of a dealership is moving its rating.

Do you read DealerRater, Cars.com or Auto Trader reviews?

Not today. We read Google reviews, Facebook, Instagram, TikTok, YouTube, Reddit and Google News. Dealer review sites are not covered yet, and we will not claim they are.

We already use a reputation platform. Why add this?

Keep it. Earshot needs no access and no integration, so it sits beside your platform as an independent weekly read of every location, with the reasons behind each change in rating.

Who gets the alerts?

The inbox and the Slack or Microsoft Teams channel you choose. Every alert names the dealership, so it can go straight to that site's general manager. Head office gets the Monday email.

Do you reply to reviews for us?

We draft a reply in your voice for every review that needs one. Your team reads it and posts it. We never post on your behalf or log in to your profiles.

How accurate is the AI that reads the reviews?

Every review is read for what it is about, whether it is positive or negative, and how serious it is. We test that reading against posts sorted by hand and publish every result on the accuracy page, last measured on 8 July 2026.

Hear every dealership, every week