Last 90 days, 14 Jul 2026 to 12 Oct 2026
Cedar Kitchen
What customers said at 6 locations, what it means, and what to do first.
- Reviews read
- 97
- Average rating
- 3.87
- Answered
- 62%
- 01Key findings
- 02Locations
- 03What drives low ratings
- 04Replies
- 05What to do next
- 06Everything that was said
- 07Worth reading
- 08How it was read
Prepared for
Cedar Kitchen
Prepared by
earshot
12 Oct 2026. Confidential: prepared for Cedar Kitchen from public reviews and mentions.
01|Key findings
Four things that matter in the last 90 days
- 1
Richmond is pulling the group rating down by 0.27 stars
The group averages 3.87. Without Richmond it would average 4.14. Richmond received 14 of the group's 33 low-rated reviews (42%). It has averaged 2.2 over the last 30 days, against 4.2 before that.
- 2
55% of low-rated reviews are about wait times
18 of the 33 reviews at three stars or below are about wait times. 61% of them are at Richmond. Reviews that mention it average 2.6 stars, against 3.9 overall.
- 3
17 low-rated reviews are still unanswered
The group has replied to 62% of its reviews, but to 48% of those at three stars or below, which are the ones a new customer reads first. The oldest has been waiting 74 days.
- 4
Islington shows what good looks like
It averages 4.4 from 20 reviews and answers 90% of them. Across the group, customers praise food quality most (24 reviews, 4.3 stars).
Average rating
3.87
from 97 reviews
Three stars or below
34%
33 of 97 reviews
Reviews answered
62%
48% of low-rated ones
Low-rated, unanswered
17
oldest waiting 74 days
How the 97 ratings break down
02|Locations
Richmond is costing the group 0.27 stars
Each location is reviewed on its own listing, so this is the one place the 6 of them can be read side by side. The location costing the group most comes first.
| Location | Rating | Last 30 days | Reviews | Low-rated | Answered | Effect on group rating |
|---|---|---|---|---|---|---|
| Richmond | 3.0 | 2.2 down 2.0 | 23 | 14 | 26% | -0.27 |
| Camden | 3.8 | too few to say | 11 | 4 | 36% | -0.01 |
| Greenwich | 4.1 | too few to say | 12 | 3 | 92% | +0.03 |
| Shoreditch | 4.1 | 4.0 down 0.1 | 15 | 5 | 67% | +0.04 |
| Clapham | 4.1 | too few to say | 16 | 4 | 69% | +0.05 |
| Islington | 4.4 | 4.7 up 0.4 | 20 | 3 | 90% | +0.14 |
Effect on group rating is the group's average with the location in, minus its average with the location left out. Last 30 days is compared with the rest of the period. Locations with fewer than five reviews are not compared.
What Richmond costs the group
3.87with it4.14without it
Richmond received 14 of the group's 33 low-rated reviews (42%).
What recovery takes
29five-star reviews
That is what it takes, on reviews alone, to bring Richmond from 3.0 back to 4.1, where the other locations sit.
03|What drives low ratings
55% of low-rated reviews are about wait times
What the reviews at three stars or below are actually about, and which locations they come from.
Share of the group's reviews at three stars or below that are about each subject, and the average rating of every review that mentions it. A subject is listed when at least three low-rated reviews raise it.
Where each complaint is concentrated
| Low-rated reviews | Wait times | Value |
|---|---|---|
| Richmond | 11 | 1 |
| Camden | 1 | 0 |
| Greenwich | 1 | 2 |
| Shoreditch | 3 | 1 |
| Clapham | 1 | 0 |
| Islington | 1 | 0 |
Number of reviews at three stars or below, by location and subject. The darker the cell, the more of them.
04|Replies
17 low-rated reviews are waiting for a reply
A low-rated review with no reply is the first thing a new customer reads. This is how many have one, and which to answer first.
Reviews answered
Answered, by location
The ones to answer first
19
days
Richmond · 1 star · Mei L.
“Forty-five minutes for two starters. We left before the mains.”
16
days
Richmond · 1 star · Priya S.
“Told the kitchen was backed up. An hour for two pizzas.”
15
days
Richmond · 1 star · Daniel M.
“They lost our booking for eight people and offered a table at 9.30pm.”
67
days
Camden · 2 stars · Daniel M.
“Waited forty minutes for a table we had booked, and nobody apologised.”
53
days
Greenwich · 2 stars · Joseph N.
“Twelve pounds for a side salad that was mostly leaves.”
Written reviews at three stars or below with no public reply, the lowest rated first and then the longest waiting: 5 of 17.
05|What to do next
Three priorities, in order
Drawn from the findings above: what to fix first, the evidence for it, and what it is worth.
Fix wait times at Richmond
Why
11 of Richmond's 14 low-rated reviews are about wait times, and 79% of its low ratings arrived in the last 30 days.
What it is worth
Bringing Richmond level with the other locations would lift the group from 3.87 to 4.14. On reviews alone, it takes about 29 five-star reviews to bring it back to 4.1.
Reply to the 17 low-rated reviews still waiting
Why
Only 48% of reviews at three stars or below have a reply. Richmond answers 26% of its reviews, the lowest in the group.
What it is worth
Start with the oldest: it has been public and unanswered for 74 days.
Look at value across the group
Why
4 low-rated reviews mention it, spread over 3 locations, so it is not one site's problem.
What it is worth
Reviews that mention it average 3.4 stars. Leave them out and the group averages 3.91 instead of 3.87.
06|Everything that was said
107 reviews and mentions, 63% of them positive
Every review and every public mention from the last 90 days, across 4 sources: how many, how they read, what they praise and where they came from.
Reviews and mentions per day
63%
positive
Net sentiment
+40
down 17 pts vs prev period
What customers praise
- food quality24
- staff15
- atmosphere12
- booking5
Where it was said
- Google Reviews97
- Google News4
- Reddit4
- YouTube2
07|Worth reading
The reviews to read in full
A curated handful: the mentions that need attention first, ranked by severity, then the strongest positive mentions. In your report, every one is a real mention you can open.
Needs attention first
“Chicken was pink in the middle. I sent it back and got the same plate again.”
10 Oct 2026
“Told ten minutes, seated after thirty-five. Third time this has happened.”
8 Oct 2026
Needs attention“Booked for 7, seated at 7.40, food at 8.30.”
6 Oct 2026
Needs attentionStandout positives
“The team could not do enough for us on my mum's birthday.”
9 Oct 2026
“The lamb flatbread was the best thing I have eaten this month.”
7 Oct 2026
Cedar Kitchen to open seventh restaurant in Hackney
“The group has taken a site on Mare Street and plans to open before the end of the year, creating around forty jobs.”
6 Oct 2026
08|How it was read
How this report was put together
What we read
107public posts
From Google Reviews, Google News, Reddit and YouTube, 14 Jul 2026 to 12 Oct 2026.
What each one was read for
4questions
Is it about you, is it positive or negative, what is it about, and how serious is it.
What was left out
8star ratings
A rating with nothing written is counted in the averages, and never guessed as positive or negative.
The reading is done by AI and tested against posts a person sorted by hand. Every answer it gave in that test is published, at earshot.watch/methodology.
Report generated 12 Oct 2026 for Cedar Kitchen, covering the last 90 days. Prepared with Earshot brand monitoring.
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