For hotel and hospitality groups

Review and brand monitoring for hotel groups

We read every guest review and mention across your properties. Your team hears what matters the same day, and you get one Monday email.

No card, no account. Or talk to us

Monday report12 hotels

HotelRatingThis week

Harbourside4.6up 0.1

The KeswickGuests mention slow check-in4.1down 0.3

Old Town4.5up 0.2

Replies drafted for each guestReview 5 replies

Sample report

Reads each hotel's Google reviews, plus Instagram, TikTok, Facebook, YouTube, Reddit and Google News. Tripadvisor and Booking.com are not live yet.

Every property, heard every day

Your team hears about serious reviews the same day, and head office sees the patterns across the group.

The moment it happens

Your team hears first

When a guest leaves a serious review, your team gets an email, Slack or Teams message the same day, naming the property, with a reply drafted.

EarshotTo: Guest experience team07:40

A guest review needs a reply today

Priya M.

“Forty minutes to check in on Friday night, with one person on the desk.”

Reply we drafted for you

Priya, forty minutes is far too long after a journey, and I'm sorry. I've shared this with our front desk team, and I hope we can welcome you back properly.

Copy replyOpen review

Sample

Questions hotel groups ask

Something else? Talk to us.

Do you watch Tripadvisor and Booking.com?

Not yet, so we leave Tripadvisor, Booking.com and Expedia out of your setup and your reports. Live today: each property's Google reviews, plus Instagram, TikTok, Facebook, YouTube, Reddit and Google News.

How quickly will we hear about a bad review?

The same day we find it, by email, Slack or Microsoft Teams, naming the property. Anything less urgent waits for the Monday email to head office.

Will the replies sound like copy and paste?

Each draft answers what that guest actually wrote, in your hotel's voice. Your team reads it, changes anything they like and posts it. We never log in to your review profiles.

Can we get a report for one property?

Yes. Ask for any property, date range or theme and we send it within 2 business days. Or ask your own AI assistant, connected to Earshot during setup, and get the answer straight away.

Does head office need to learn a tool?

No. Alerts, the Monday email and the monthly report all come to you. If someone wants to look around, there is a login with up to 10 seats.

How accurate is the AI that reads the guest reviews?

Every review is read for what it is about, whether it is positive or negative, and how serious it is. We test that reading against posts sorted by hand and publish every result on the accuracy page, last measured on 8 July 2026.

Hear every guest, at every property