Brand monitoring, done for you
We track every review and mention of your business and send you what matters, every Monday.
No card, no account. Or talk to us
Reviews and mentions from
- TikTok
- YouTube
- App Store
- Google News
Waited forty minutes and nobody apologised.
Best brunch in town, the staff were lovely.
Queue out the door again this Saturday.
Monday report
From Earshot, 08:00
Rating this week
Sample
Nobody can read every review. We do.
Here is what reaches your team instead.
The moment it happens
Bad reviews reach your team the same day
By email, Slack or Microsoft Teams, with the location named and a reply already drafted.
Earshot 10:42
Serious review at Richmond
“Waited forty minutes for a table and nobody apologised. Won't be back.”
Reply we drafted for you
Hi Sam, we're sorry you waited so long and that nobody explained why. Please email richmond@cedarkitchen.co.uk so our manager can put it right.
Every Monday, 08:00
One email that covers every location
Which locations moved, what customers said, and which reviews still need a reply.
Your week: Richmond needs attention
142 new reviews across 12 locations. 3 need a reply, and we have drafted each one.
And 8 more locations
Review 3 drafted repliesFirst working day of the month
A report you can take to the board
Trends, themes and competitors across every location, with your logo on it.
Monthly brand report
Summary written by a person
- Richmond fell to 4.2 after complaints about Saturday waiting times.
- Islington is your highest-rated location for the third month running.
- Harbour & Vine was mentioned twice as often after opening in Clapham.
Google rating by location
What customers mention most
Whenever you ask
Answers without waiting for a report
Ask an AI assistant such as Claude or ChatGPT about any location. It answers from your Earshot data.
Which location had the most complaints about waiting in August?
Checked 1,204 reviews in Earshot
Richmond. 14 of its 31 August reviews mentioned waiting, up from 5 in July, and most were about Saturday mornings. Clapham was next with 6.
Your first report in three steps
Free, and it takes about two minutes to ask for. See a sample report
Two minutes
Tell us where to look
Your business name and up to 10 locations.
Nothing for you to do
We read every review
90 days of Google reviews at each location, plus news, Reddit and YouTube.
Within one working day
Your report arrives
A link in your inbox. No card, no account.
See what customers are saying about you
No card, no account. Or talk to us