For branch networks and franchises

Review and brand monitoring for branch networks

We read every branch's reviews and mentions, alert your team the same day, and show head office which branches are slipping.

No card, no account. Or talk to us

Monday report24 branches

BranchRatingThis week

Central4.7up 0.1

LakesideNorth region alerted on Friday3.9down 0.4

Riverside4.3up 0.2

Replies drafted for every branchReview 7 replies

Sample report

Reads each branch's Google reviews, plus Facebook, Instagram, TikTok, YouTube, Reddit and Google News

Every level of the business hears it

Your team gets alerts, head office gets the Monday email, and the board gets a monthly report.

The moment it happens

Your team hears first

When a branch gets a serious review or a run of low ratings, we alert your team by email, Slack or Microsoft Teams.

reviews-alertsToday

Earshot 09:15

Lakeside has three one-star reviews since Friday

Google review

“Queued for twenty-five minutes at lunch with one counter open.”

Why we flagged it: Lakeside usually gets one low rating a month.

See 3 drafted repliesOpen reviews

Sample

Questions head office asks

Something else? Talk to us.

Who gets the alerts?

The inbox and the Slack or Microsoft Teams channel you choose during setup. Every alert names the branch, so it can go straight to the right manager. Head office gets the Monday email.

What if a franchisee never replies?

The Monday email shows the unanswered reviews at every branch, each with a reply drafted. Head office can see at a glance which branches are keeping up and which need a nudge.

Do you reply to reviews for us?

We draft a reply in your brand's voice for every review that needs one. The branch or head office posts it. We never post on your behalf or log in to your profiles.

Does head office have to log in?

No. Alerts, the Monday email and the monthly report all come to you. Ask for any other report, such as one region or one quarter, and it arrives within 2 business days.

Do you monitor Hellopeter or Trustpilot?

Not today. Hellopeter's terms forbid scraping, so we would only read it through your own business account, and that connection is not built yet. Trustpilot is not live either.

How accurate is the AI that reads the reviews?

Every review is read for what it is about, whether it is positive or negative, and how serious it is. We test that reading against posts sorted by hand and publish every result on the accuracy page, last measured on 8 July 2026.

Hear every branch, every week