Churn starts in public, long before anyone hits cancel
Frustrated users post before they file tickets, and buyers read those threads before they book a demo. Earshot watches the public channels where software-as-a-service (SaaS) products get compared, reads every mention with AI, and flags what needs a reply. From $49 a month.
“Trialled three of these. Which do people actually rate?”
Where buyers compare you
Software gets chosen in public: forum threads, comparison sites, app-store reviews, teardown videos. Earshot reads them with AI and keeps score. The cards below say exactly what is live today; anything still on the roadmap is marked coming soon, because we never fake an integration.
The places your users vent before they cancel
A shaky release shows up in public first: a one-star app-store review, a Reddit thread weighing you against a rival, a quick post on X. Earshot reads mentions like these and flags the churn signal while a reply still counts. The samples below are drawn the way each channel shows them.
What users say
SampleAlex M.
Loved this until the last update. Sync keeps failing and I have lost two days of work. Please fix.
Trialled three of these for our team. This one's onboarding is the smoothest by far, but the pricing page is genuinely confusing.
shipped our whole onboarding flow in an afternoon with this. genuinely impressed
A churn thread, flagged while it is small
The thread below is invented, and labelled as a sample. The handling is exactly what the product does: Earshot read it, saw a churn signal rather than a routine gripe, scored the severity high, and raised the alert on the same refresh. Buyers researching you will find that thread; better if your reply is already in it.
“Two years as a customer. The latest update broke our export workflow and support has gone quiet. What is everyone migrating to?”
Alert email
SampleNeeds your attention: churn-risk thread inviting alternatives
A long-time customer publicly asking for alternatives scores high severity, so the alert lands in your inbox while a reply can still change the outcome.
Same four plans, sized for SaaS
Solo
Solo covers one product: your name and your category term, checked daily.
$49/mo
Start freeRecommended
Pro
Pro adds the competitors buyers weigh you against, refreshed every 6 hours.
$99/mo
Start freeBusiness
Business covers a multi-product team: 3 projects, hourly refresh, room for every rival.
$249/mo
Start freeAgency
Agency covers a portfolio: 10 client products under your own logo.
$499/mo
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